Support for the chamber you already have

For a technical issue, operating question, retrofit, chamber move or instruction request, contact our service team directly. Include the chamber serial and model numbers, if available, and a short description.

Request service supportCall +49 (0) 8272 6430 60

Practical support before and after installation

Technical support, retrofits, moves and operating advice for existing chambers.

Technical support

Help with an existing chamber, a fault, spare parts or operating advice.

Request service

Retrofits and upgrades

Adapt lighting, controls, humidity, CO₂ systems or other chamber capabilities as your work changes.

Discuss a retrofit

Moves and instruction

Practical support when a chamber moves laboratory or when colleagues need help operating it.

Ask our service team

A little context helps us respond effectively

When contacting us about an existing chamber, please provide your contact details, the chamber serial and model numbers if available, and a concise description of the issue. A JPG, JPEG or PNG photograph can help us diagnose the request before a visit.

Go to the service enquiry
Installed PlantMaster growth chambers and control panels

Tell us what needs attention

Share the chamber details and the issue so our service team can understand your request.

Include the chamber serial and model numbers if available. You can also attach relevant JPG, JPEG or PNG photos.

Serial and model numbers are optional, but recommended. They help us identify your chamber and provide the most useful support.

Finding your chamber details

Look for the identification label on your chamber or control cabinet. Its position varies by model. Look for the fields marked Model and Serial number. If you cannot find them, you can still send your request.

Model
Example model
Serial number
Example serial number
Example label — layout varies by chamber

You can also upload a clear photo of the label below. We can read the model and serial numbers from the photo.

JPG, JPEG or PNG, up to 20 MB in total. Only attach images useful for your request.

Total upload limit: 20 MB

    Questions about your chamber and service

    Can you help relocate a chamber?

    Contact us before planning a chamber move. Tell us which chamber you have, its current location and the proposed destination. Our service team can discuss the requirements for your installation and the next steps.

    What information helps with a service request?

    Include your contact details and a clear description of the issue or support you need. The chamber model and serial number, any displayed error message and relevant photos help us understand the request.

    Can I request support without a model or serial number?

    Yes. Both numbers are optional. Include them if available, but you can send your request without them. Describe the chamber and the issue as clearly as possible.

    Can I upload a photo of the identification label?

    Yes. Attach a clear JPG or PNG photo of the label using the service form. We can use it to read the model and serial number. The current combined upload limit is shown beside the upload field.

    Can I discuss a lighting or control upgrade?

    Yes. We handle enquiries about retrofits and upgrades. Tell us about your existing chamber and the changes you need so we can discuss suitable options for your installation.

    Need technical help now?

    Call +49 (0) 8272 6430 60 or email info@plantclimatics.de if the matter is urgent.

    Contact our service team